toilet.co.com ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at toilet.co.com or use any of our rental or purchase services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

Submit a quote request or contact form (name, email, phone number, company, service details)
Place an order for rental or purchase (billing address, payment details)
Subscribe to our newsletter or blog updates (email address)
Communicate with us by phone, email, or live chat

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type and version, operating system
Pages visited, time on site, referring URL
Cookie data and session identifiers

2. How We Use Your Information

We use the information we collect to:

Process rental and purchase orders and communicate order status
Respond to inquiries and provide customer support
Send transactional emails (order confirmations, invoices, service reminders)
Send marketing communications (with your consent, which you may withdraw at any time)
Improve our website, services, and customer experience
Comply with legal obligations and enforce our Terms & Conditions
Detect and prevent fraud, abuse, and security incidents

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data on the following legal bases: Contract performance (processing your order), Legitimate interests (improving our services, fraud prevention), Consent (marketing emails), and Legal obligation (tax and accounting records).

4. Cookies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

Essential cookies: Required for the website to function (session management, form security).
Analytics cookies: Help us understand how visitors interact with the site (e.g., page views, bounce rate). We use anonymised analytics and do not sell this data.
Preference cookies: Remember your settings (e.g., language, region).

You may disable non-essential cookies via your browser settings. Disabling essential cookies may affect website functionality.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share your information with:

Service providers: Payment processors, email service providers, CRM platforms, and logistics partners who assist us in operating the business, bound by confidentiality agreements.
Legal authorities: Where required by applicable law, regulation, court order, or government request.
Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

We do not share personal data with third parties for their own marketing purposes.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Customer records related to orders are retained for a minimum of 7 years for financial and tax compliance. Marketing data is deleted upon withdrawal of consent.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data (subject to legal retention requirements).
Portability: Receive your data in a structured, machine-readable format.
Objection / Restriction: Object to certain processing activities or request that we restrict processing.
Withdraw Consent: Withdraw marketing consent at any time by clicking "Unsubscribe" in any email or by contacting us directly.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal data, including TLS encryption for data in transit, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but commit to promptly notifying you of any breach that poses material risk to your rights.

9. Children's Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including xaman.at. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact

For privacy-related questions or to exercise your rights, contact our Data Privacy Officer at:

Email: [email protected]
Mail: toilet.co.com, Privacy Officer, [General Enquiries Address]